Job Information
Robert Half Call Center Representative in El Cajon, California
Description
We are seeking a skilled and reliable Call Center Representative to join our growing company. The ideal candidate will have the ability to maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow call center “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions.
Meet personal/team qualitative and quantitative targets.
Document all call information according to standard operating procedure.
Requirements
Previous experience in a customer support role.
Strong phone and verbal communication skills.
Familiarity with CRM systems and practices.
Customer satisfaction orientation.
High school degree.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .