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State of Massachusetts eCourts Business Analyst in Edward W. Brooke Court House, Massachusetts

/ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW. / /IF YOU APPLY THROUGH THE APPLY ONLINE LINK ABOVE ON THIS MASS CAREERS PAGE YOU *_WILL NOT BE CONSIDERED_ FOR THIS POSITION. / */PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):/ /You have successfully applied to the position when you receive an email from the Massachusetts Trial Court./ /If you only receive an email from MassCareers, you HAVE NOT successfully applied. Please call 617-742-8575 with any questions. / NOTES This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. This position will remain open for 21 days; however, first consideration will be given to those applicants that apply within the first 14 days. The person in this position is expected to travel throughout the Commonwealth of Massachusetts. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT The Trial Court is committed to: • fair and impartial administration of justice; • protection of constitutional and statutory rights and liberties; • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • efficient, effective, and accountable resolution of disputes; • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence. DEPARTMENTAL MISSION STATEMENT The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. ORGANIZATIONAL PROFILE: POSITION SUMMARY An eCourts Business Analyst is a professional position supporting the eCourts strategic program. The Analyst will serve as a member of the eCourts matrix team, responsible for representing and supporting a specific Trial Court Department. The Analyst is responsible for leading a Trial Court Department’s eCourts design, configuration, documentation, training, implementation, and for ongoing support of eCourts initiatives. Each eCourts Business Analyst will regularly communicate with all departmental Administrative Office senior staff and court officials, and collaborate with the Statewide Manager for eCourts, the Judicial Information Services Department, and all other eCourts team members and stakeholders to ensure a coordinated and well supported Trial Court transition to a full eCourts operational environment. SUPERVISION RECEIVED: An eCourts Business Analyst receives daily supervision from the Departmental Chief Justice and Deputy Court Administrator consistent with the goals and objectives set by the Statewide Manager for eCourts. MAJOR DUTIES * Acts as primary liaison between Trial Court department and eCourts Program; * Provides departmental functional expertise in support of eCourts initiatives during the requirements, design, testing and implementation phases; * Engages in regular communication and outreach regarding eCourts initiatives to ensure all levels of the department are kept informed; * Ensures departmental eCourts activities and tasks are assigned and tracked; * Organizes and runs departmental working teams to support the gathering of business requirements; * Provides ongoing support to the department’s eCourts initiatives, business processes and applications; * Provides direct support to users, including troubleshooting with/for user’s complex problems involving various eCourts systems; * Assists in the creation and delivery of related user documentation and end-user training; and * Performs other related duties as required. JOB COMPETENCIES All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Mission Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Trial Court and Department missions. Applied Knowledge Understands information software solutions, specialized tools, applications, and systems, with an ability to transfer that understanding to stakeholders in the various court departments and divisions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of various racial, ethnic, economic, gender and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary and court users, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems and recommends and facilitates appropriate technology and business process solutions. POSITION REQUIREMENTS The following are the minimum requirements to be considered for the position of eCourts Business Analyst: A Bachelor’s degree and (3) three years of full­time, professional experience in supporting business operations, the major duties of which included at least two or more of the following functions: court case management and operations, information technology, project management, digital business solutions for customers, and data analytics; or an equivalent combination of the required education and experience. PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: * A Master’s or other advanced degree is a plus; * Strong customer service skills; * Knowledge of departmental court processes; * Familiarity with the MassCourts case management system for interfacing with the eCourts business model; * Excellent interpersonal, written, and oral communication skills; * Demonstrated ability to balance, prioritize and organize multiple tasks; * Demonstrated ability to work collaboratively in teams and across organizations; * Demonstrated ability to accept feedback and adjust plans accordingly; * Demonstrated ability to build strong working relationships inside and outside the organization; * Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract functional requirements; * Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity; * Ability to analyze complex issues and information relating to systems and programs; * Ability to effectively communicate technical information to non-technical people ; * Ability to work effectively alone, as member of a team, and as a team lead. OTHER PLEASE NOTE: Employment is contingent upon passage of a criminal record check. Applicants must apply by completing a Trial Court online application at the following web address: * * * * PLEASE NOTE: paper, faxed, or emailed applications are no longer accepted for any Trial Court position. * * AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER Job: Accounting and Finance* *Organization: Exec Off & Office of Court Mgt *Title: *eCourts Business Analyst Location: Massachusetts-Edward W. Brooke Court House Requisition ID: 2100044V