Job Information
Hilton Reservations Agent in Edinburgh, United Kingdom
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.
A WORLD OF REWARDS
Annual Salary up to £25543.88
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career your next position could beas a Reservations Supervisor
- Personal Development programs are designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing ( https://cr.hilton.com )
- Guest Experience Day 1-night stay with dinner and breakfastafter successfully passing probation
- Short Term accommodation to support your relocation from another area of the UK
- Modern and inclusive Team Member’s areas
A Reservations Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Use & Maintenance of CRM system
- Creation of Event Sheets
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Job: Call Center and Reservations
Title: Reservations Agent
Location: null
Requisition ID: HOT0AODQ
EOE/AA/Disabled/Veterans