Thermo Fisher Scientific Field Service Engineer - Scotland and North of England in Edinburgh, United Kingdom
Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.
You will become a part of the UK Laboratory Products Division’s Field Service team, servicing a range of equipment such as Biological Safety Cabinets, Centrifuges, CO2 Incubators and Freezers. You enjoy being on the road and can expect to be travelling up to 70% of your time, to our customer sites within Scotland and North of England.
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.
You will perform all service activities in line with internal rules and customer regulations and assure responsive telephone support and diagnostics, as well as on-site services to exceed our customers’ expectations and support them in using Thermo Fisher Scientific products.
This is a field-based role, supporting customers across Scotland and the North of England. You will be on the road 4 to 5 days per week, with occasional overnight stays required.
What will you do?
Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.
Solving a broad range of problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Who we are looking for (input experience, skills & abilities):
Typically requires a HNC qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
Analytical trouble shooting and problem solving abilities
Excellent hand-eye coordination and manual dexterity
Driving license required
Excellent communication skills in English, verbal and in writing.
Independent, service-minded and educational in the approach towards customers
Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
A strong team contributor, working remotely with the ability to connect with colleagues in the region
A natural interest in staying up to date with trends in technology and IT
Self-starter, likes to be challenged
Knowledge of Biological Safety Cabinets is an advantage.
We offer motivating and multi-divisional tasks in an innovative working environment.
What’s in it for you:
Excellent benefits – 10% Bonus scheme, Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
25 days annual holiday
Training, career progression and opportunities within a world leader in serving science.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.