Job Information
Girl Scouts Western Pennsylvania Customer Care Specialist in Edinboro, Pennsylvania
Customer Care Specialist
Location: Edinboro
Starting salary: $ 31,000-$32,000
Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we're committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.
Position Description:
The Customer Care Specialist serves as the first point of contact and provides high quality customer service to internal and external customers.
The essential functions of the position include:
- Support functions of a multi-channel customer contact center to include answering incoming calls, managing and responding appropriately to inquiries while problem solving, and providing solutions to customers via phone, email and in-person
- Provide high quality customer service in a customer friendly, efficient manner yielding overall customer satisfaction
- Maintain customer relationship management by entering information quickly and accurately
- Perform a variety of administrative services that may include typing, filing, making copies, office supply and mail distribution
- Provide support to other departments as needed such as processing membership renewals and assist with and support the product program initiatives
- Serve as the primary back up to the retail shop, as needed
This position is office based, generally M-TH 8:30 AM-5:00 PM, with a remote Friday of 9:00 AM-noon
Requirements:
- Ideal candidates will have 1-3 years of experience in a customer facing role
- Top notch communicator -- writes will and communicates in a clear and understandable manner
- Strong computer skills in Microsoft Office, Outlook and willingness and ability to learn new systems
- Working knowledge of Salesforce a plus, but training is provided
- Ability to perform basic office skills to include record keeping, report preparation, filing and records management
- Must be organized, detail orientated, and customer focused
- Ability to pay close attention to detail and maintain confidentiality
Ability and willingness to work and maintain a flexible schedule
*Summary and Benefits: *
Girl Scouts Western Pennsylvania is one of three Girl Scout councils in Pennsylvania. We are a 501(c)(3) non-profit organization that supports 27 counties in western Pennsylvania and are an Equal Opportunity Employer. Clearances and criminal background checks are required.
Our generous benefit package includes:
- 35-hour workweek with remote Fridays
- Health, dental and vision insurance available
- HSA, Health FSA, Dependent Care FSA, and Parking FSA options
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``` - Company paid life and long-term disability insurance - Voluntary benefit options: short-term disability, cancer insurance, life insurance, and accident insurance - 401(k) plan, both pre-tax and ROTH options, with employer match - A generous paid time off policy - 15 paid holidays annually (business closure between December 24-Jan 1) - Paid Parental Leave - Paid Sick Leave - Employee Assistance Program
Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.