Job Information
Fairview Health Services Lead Patient Access Specialist in Edina, Minnesota
Overview
Join us in providing and supporting outstanding care to our patients and community!!
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care; from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we work to improve the health of the communities we serve.
This position will function as a team lead and provide day-to-day direction and oversight. It will also be a resource to all staff on highly complex Patient Access Service issues and problem resolution.
This is NOT a remote position . Current schedule is Monday thru Friday 9:00am to 5:30pm with occasional weekends.
This position has paid on-call rotation; shared among the other supervisors and leads
This position does require adjustments to hours as needed due to department staffing.
Responsibilities Job Description
The job expectations for the PAS Rep Lead role include but is not limited to the following:
o Provide scheduling and registration support for patients.
o Provide interaction, wayfinding and screening to patients and visitors.
o Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors through all interactions with our patients.
o Interact with patients and families in unusual and unexpected situations that may require de-escalation skills.
o Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
o Obtain and documentation of required consents and regulatory documents.
o Adhere to all compliance and regulatory requirements.
o Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
o Protect patient privacy and only accesses information as needed to perform job duties.
o Complete verification of insurance eligibility and benefits
o Support price transparency by explaining patient out of pocket expenses and collecting co-pay, deductible and/or co-insurance amounts.
o Mentor and train new staff.
o Serve as first level support for peers.
o May assist leadership with work assignments and staffing.
o Participate in an on-call rotation requiring availability outside of regular business hours.
o Complete quality audits
o Assist leadership team as needed with other tasks as assigned.
Qualifications
Required
Six month Patient Access or Revenue Cycle experience within Fairview.
Preferred
Post Secondary Education
One or more years minimum Patient Access or Revenue Cycle experience within Fairview.
Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status