Job Information
C.H. Robinson Order Management Analyst in Eden Prairie, Minnesota
Click here (https://chrobinson.service-now.com/hr?id=kb_article&sysparm_article=KB1000199) to learn more about the skills aligned to this role.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Leverage technology and process improvement to remove roadblocks throughout the end-to-end process (order placement to payment)
Build collaborative relationships with internal and external parties to execute day to day informational, product, pricing and transportation needs across multiple accounts
Manage and plan order activities on a frequent basis and ensure all tasks are completed and accurate in the operating systems
Coordination of order-related tasks and information, including but not limited to, track and trace of shipments, exception management, inventory reconciliation, inventory forecasting and replenishment, invoicing and reconciliation of claims and credits, and pricing
Act on exception orders through problem solving and processing orders that do not flow through the system properly by working with the client, transportation service providers, distribution partners, product supply partners and any other relevant third party to mitigate the impact of any issues
Maintain item-level data in company systems, e.g. pack sizes, pricing, and commodity descriptions
Maintains contact with customers and vendors to ensure a continuous supply of goods
Collaborate with leadership on identifying and implementing efficiency or performance improvements
Determine root cause and resolution for service failures, e.g. late deliveries, etc. to minimize impact to customer deliveries)
Provide excellent levels of customer service through proactive, professional communication and prompt responses to customer inquiries
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
Perform to tactical and operational KPI targets
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High school diploma or GED
Minimum 2 years of customer service or account coordination-related experience
Ability to work a flexible schedule, including some weekends
Preferred:
Bachelor’s degree from an accredited college or university in Supply Chain, Logistics, or Operations Management
Proficient in Microsoft Office Suite of programs, including the understanding of Excel macros and ability to determine the root cause of breakdowns within Macros
Demonstrated strong customer service and problem-solving skills
Process-oriented; ability to identify gaps and opportunities for improvement in existing processes
Demonstrated customer orientation, commitment to customer service excellence
Demonstrated strong written and verbal communication skills, including the ability to communicate information that requires some explanation or interpretation
Strong attention to detail
Able to work effectively in a fast-paced environment
Ability to think creatively and strategically to resolve issues in a timely manner
Values a diverse and inclusive work environment
Disclaimer:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Compensation Range
$21.44 - $44.62
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .