Campus Pride Jobs

Do you have a passion for helping customers solve problems?

Our company is currently hiring in EastHartford, CT

Customer Service Call Center Representative, work onsite

$18.25HR

Weekend's Off and Great Benefits!

Summary:

As an experiencedCall Center Representative II, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.?

What you will be doing:

• Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 45 to 50 calls are expected daily).
• Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers and colleagues through various channels (email and phone).
• Acknowledging and resolving customer complaints and difficult situations.
• Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).
• Providing support to other positions/operations in cases of heavy workloads or absences.
• Ensure customer satisfaction and provide professional customer support.

What you get:

• Full Time Employment
  • This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm EST.
• Hourly Rate of $18.25 starting on day one
• Weekend's OFF!
• Paid Training
  • Training Scheduled: Monday-Friday from 8:30 am to 5:00 pm
• Career Growth Opportunities
• Great Work Environment
• Full Benefit Options
  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits
  • 401K

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong commitment and work ethic.
• Exceptional attendance with ability to meet work schedule including the required training period.
• Successful completion of Conduent's 3-to-6-week new hire paid training program.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
• Love helping people and guiding them to the best solution for their issue.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent; six months minimum experience in call center and/or dispatcher experience.
• In lieu of call center/dispatcher experience we will consider persons with an associate degree.
• Customer Service experience.
• Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system a plications.
• Must be able to pass27 - 30 wpm typing test.
• Must be able to successfully pass a criminal background check and drug test.
• Must comply with camera requirements when attending meetings and training.

Preferred Qualifications:

• 1+ years of previous call center experience

Must live in the following State to be considered: Connecticut.