Job Information
East Boston Neighborhood Health Center Coordinator Patient Access in East Boston, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .
Time Type:
Full time
Department:
Registration
All Locations:
East Boston
Position Summary:
The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.
Duties and Responsibilities:
Acts as a mentor to new and existing registration staff.
Works with supervisor to orient and train new staff to department policies, procedures and workflow.
Schedules appointments for all patients as requested by the patient or provider.
Sets up the recalls for returning patients as instructed by the provider
Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
Manages all incoming and outgoing in basket messages
Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
Utilizes Dental/Optical software according to the department
Verify insurance in advance and same day.
Skills/Abilities
Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
Demonstrate flexibility while being able to multi task and in a fast-paced environment.
Experience
- At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
Education
High School Diploma or G.E.D. required
Bilingual skills required
Maintain annual CAC certification
Benefits
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Pay Range
$19.55 up to $29.33 based on experience
NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…