Job Information
Illinois Employer Loan Center Represenative in East Alton, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12317879
Department: Loan Center Grade: 6
Reports To: Consumer Loan Manager Classification: Non-Exempt
Supervises Direct: 0 Supervises Indirect: 0
Approved By: Vice President of Human
Resources Effective Date: 01/24/2023
Revised Date: 05/23/2024
Role:
To administratively assist consumer loan applicants with their loan applications submitted online and by
telephone. Provide clerical and administrative support needed to process and close member loans via DocuSign.
Ensure accuracy and completeness of all loan applications, documentation and lien perfection. Assist applicants
with additional lending needs through member application interview process.
Essential Functions & Responsibilities:
E 60% Responsible for maintaining online and telephone loan applications including HELOC\'s, in an
accurate and timely manner. Contact applicants to compete loan applications, verify collateral
and prepare loan for review by credit analyst. Contacts member regarding decision and arranges
closing via DocuSign or branch to complete funding of loan.
Responsible for generating loan production by outbound calling efforts.
E 30% Identifies members need for ancillary products and payment protection. Identify cross sell
opportunities for additional loan products and services based on individual member needs.
N 10% Other duties as assigned.
Performance Measurements:
1. To provide prompt, accurate, courteous, friendly, timely and professional service to all applicants.
2. Prepare files for underwriting. To produce loan documents, reports, and new accounts in a timely fashion,
with accuracy.
3. To maintain a working knowledge of the credit union\'s loan standards and governmental regulations.
4. To maintain a dependable record of attendance and timeliness.
Knowledge and Skills:
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for
the purpose of first-level conflict resolution, building relationships, and soliciting
cooperation. Discussions involve a higher degree of confidentiality and discretion,
requiring diplomacy and tact in communication.
1st MidAmerica Credit Union
Structured Compensation - Job Description
Loan Center Representative
Data Year: 2025
Prepared On: 11/04/2024
Confidential Page 1 / 2
Other Skills Must have good oral and written communication skills.
Proficient with Microsoft products (Outlook, Word, Excel)
Proficient with 10-key calculator, typewriter, and keyboard skills.
Physical
Requirements
Work Environment
Disclaimer:
Must be able to work and travel to different credit union locations as determined by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
DatePrinted Employee Name
Employee Signature
1st MidAmerica Credit Union
Structured Compensation - Job Description
Loan Center Representative
Data Year: 2025
Prepared On: 11/04/2024
Confidential Page 2 / 2