Ecolab Inc Lead Customer Service Agent in Eagan, Minnesota
The Order Response Team is looking for fill a role in our Returns & Tracing group. Join our tightknit team and learn more how we support our global supply chain. What's in it For You: The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best What You Will Do: Provides support and training to Customer Service Agents and Sr. Customer Service Agents in the absence of an Assistant Customer Service Supervisor. Advanced level customer service in applying business and regulatory policies, procedures, and programs to the order review process and may cover several divisions and/or business units. Has frequent contact with customers, sales management, and marketing to provide or clarify information concerning programs, products, pricing, billing, status of accounts, quality, or delivery questions. Typically responds to 80-120 calls daily from sales management, corporate account managers, field sales and customers. Position Details: Currently working remote, will move to hybrid model in Eagan office in future. Option for 100% remote. Work shift: 8am-5pm preferred Minimum Qualifications: High School diploma or equivalent No Immigration Sponsorship available for this opportunity Preferred Qualifications: Bachelor's degree Strong oral and written communication skills Ability to work independently in a multi-division, fast paced environment Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook) Proven ability to resolve problems independently and act in a timely manner Attention to detail Excellent organizational and time management skills Ability to make sounds decisions, with customer and business interests in mind 6 months experience in North America Customer Service CTC/FSS at a Senior CSA II level Our Commitment to Diversity and Inclusion At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.