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Duke University POPULATION HEALTH RESOURCE ASSOCIATE in Durham, North Carolina


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DIN/Connected Care

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Job Description:

General Description of the Job Class

The Population Health Resource Associate will implement, plan and coordinate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recovery or management of complex, chronic health conditions. This work is done in conjunction with the Complex Care Team (s).

Duties and Responsibilities of this Level

Performs a range of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/ translation, transportation coordination, and advocacy).

Examples of Specific Duties: Patient engagement and enrollment. Gap/HCC closure efforts. Support of care managers by performing identified tasks to assist patients; such as, community resources and connection. Patient interaction out in the field to assist with community resources.



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Minimum Qualifications:

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


High school degree or equivalent, as well as strong communications and organizational skills.


Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate’s degree or higher may be substituted for experience.


The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are:

-- Organized and motivated by a fast-paced environment

-- Able to manage multiple tasks/projects simultaneously

-- Proficient in review and assess needs quickly

-- Strong with the use of computer software tools and data files

-- Comfortable with continuous change and self-initiating

-- Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics)

-- Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests

-- Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions

-- Demonstrate confidence, compassion, political savy, as well as attention to detail to apply these skills as decisions dictate

-- Use data to analyze trends and to verify data

Distinguishing Characteristics of this Level

Additional job expectations include the ability to:

-- Maintain strict confidentiality

-- Promote programs and services to community

-- Build effective and trusting relationships with patient/peers