Job Information
Harvard Maintenance Inc National Account Director-25935 in Durham, North Carolina
Position Objective
Company Overview:
The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. OurPeople Firstcore value clearly states that “we are a family organization that promotes respect and embraces diversity”.
Job Summary:
The National Account Director is responsible for managing some of Harvard’s most strategic client accounts. They will be the primary point of contact for all client matters and a leader working collaboratively across Harvard to ensure a well-coordinated service delivery that exceeds expectations and meets all Key Performance Indicators. The National Account Director must be energetic and of strong character. They must be passionate about the success of our client and the safety of our teams and occupiers. They must possess an unwavering drive to consistently improve and provide the ultimate Client Experience (CX).
Essential Duties and Responsibilities
Develop solid and trusting relationships between major key clients and company
Improve the overall Client Experience (CX) to drive client retention
Proactively assess client KPI performance
Resolve key client issues or complaints
Develop a complete understanding of key account needs
Anticipate key account changes and improvements
Manage communications between key clients and internal teams
Negotiate contracts with the client and establishing a timeline of performance
Establish and oversee internal budgets with the company and external budgets with the client
Manage Days Sales Outstanding
Collaborate with the sales team to maximize profit by up-selling
Increase customer lifetime value
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meet all client needs and deliverables according to proposed timelines
Track success metrics & provide improved service insight
Active participation in Business Reviews and Governance Meetings with Clients.
Expand relationships and win new clients
Exercise leadership skills combined with strong business acumen and in-depth analytical skills.
Knowledge and Skill Requirements
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Self-motivated and self-directed
Proven organizational savvy and ability to navigate internal processes and teams
Excellent interpersonal relationship skills
In-depth understanding of company key clients and their position in the industry
Eager to expand the company with new sales, clients, and territories
Able to analyze data and sales statistics and translate results into better solutions
Bachelor’s degree in marketing, business administration, sales, or relevant field
5-7 years’ previous work experience in: sales, management, key account management, or relevant experience
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on Excel and Power Point skills.
Strong negotiation skills, with ability follow-through on client contracts
Ability to multitask and manage more than one client account
Proven results of delivering client solutions
Compensation
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer --- M/F/D/V
Job Site LocationUS-NC-Durham
Requisition ID 2024-25935
Hire Type Full-Time