Job Information
City of Durham Emergency Communications Shift Supervisor in Durham, North Carolina
Emergency Communications Shift Supervisor
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Emergency Communications Shift Supervisor
Salary
$62,338.00 - $96,700.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
24-05103
Department
Emergency Communications (911)
Opening Date
09/16/2024
Closing Date
10/14/2024 12:00 AM Eastern
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $62,338.00 - $74,805.60
Work Day/Hours: 5 PM - 5 AM; 5 AM - 5 PM
The Durham Emergency Communications Center (http://durhamnc.gov/435/Emergency-Communications) works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We are constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham!
This position is devoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police, fire and EMS dispatch communications. Position provides supervision to emergency communications call taking, call processing and dispatching function, oversee the training function, or oversee the quality improvement unit.
Position is responsible for assisting with scheduling, timekeeping, training, quality assurance, performance evaluation, implementing discipline procedures, resolving employee issues, record keeping performing all the duties of a “Master Communications Officer,” assist the training division as needed, coordinating and developing classroom training programs including planning and scheduling courses, choosing training methods, educating trainees; assisting administrative staff with in-service training and/or administrative functions. This position may supervise paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
Duties/Responsibilities
Supervises an emergency telecommunications shift; prepares work schedules; monitors timesheets; performs quality assurance duties including inspecting work and evaluating performance; implements discipline procedures; reviews and resolves employee issues; and ensures that all operations comply with applicable policies and procedures.
Coordinates and develops training programs; develops and compiles training information; plans and schedules courses; chooses training methods; designs and conducts training classes; and provides guidance to trainees as assigned.
Assists higher-level staff with in-service training and/or administrative functions; assists with identifying training needs, prepares staff developmental plans; and prepares and maintains training and other reports and records.
Coordinates with City departments, and external agencies to design training programs, plan events, dispatch services, and refer callers.
Performs call taking and dispatching tasks including answering 911 emergency and non-emergency calls, monitoring call traffic, operating multi-line automatic call-distribution telephone and radio console systems, and dispatching and coordinating appropriate services.
Gathers and/or provides information and instructions to assist callers; refers calls to appropriate agencies; enters and updates data into computer-aided dispatch systems; and coordinates with multiple agencies to facilitate dispatching and referral.
Performs other duties of a similar nature and level as assigned.
Assisting with scheduling, timekeeping, training, quality assurance, performance evaluation, and implementing discipline procedures.
Ensures minimum staffing levels are maintained at all times.
Resolving employee issues.
Maintaining records.
Performing all the duties of a “Master Communications Officer,” Emergency Communications Specialist as needed.
Monitors performance of all systems in the 9-1-1 Center and reports outages and issues.
Minimum Qualifications & Experience
High School Diploma or Equivalent (GED, HiSET, TASC),
Five years of emergency 911 communications and dispatch experience.
CPR certification, (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits).
Emergency Medical Dispatch (EMD) certification AND Either Emergency Fire Dispatch (EFD) certification OR Emergency Police Dispatch (EPD) certification at time of hire, but both must be obtained within 6 months of hire
Division of Criminal Information (DCI) certification, (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits).
National Crime Information Center (NCIC) certification (Not required at time of hire, but must be obtained within 45 days from start date, or as training permits).
No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here (https://ncdoj.gov/wpfd_file/class-b-misdemeanor-manual-2016-3/) )
No Felony Conviction
Please note that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements https://info.ncdhhs.gov/dhsr/EMS/faqcomp.htm#legalrec
Additional Preferred Skills
Emergency Telecommunicator Certification
North Carolina Emergency Telecommunicator and/or General Instructor Certificate
Benefits – General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
PhD or Juris Doctorate
04
How many years of related emergency 911 communications and dispatch experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 5 years related experience
5 years but less than 9 years related experience
9 or more years related experience
05
How much supervisory experience in an Emergency Call Center do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
06
Briefly describe your supervisory experience: If no supervisory experience, please put N/A
07
How would you rate your experience level with protocol software?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
08
What protocol software systems are you familiar with? If no experience with protocol software systems, please put N/A
09
How would you rate your experience level with CAD?
No experience
Beginner Level
Intermediate Level
Advanced Level
Expert Level
10
What CAD systems are you familiar with? If no experience with CAD systems, please put N/A
11
Do you have a current and valid CPR Certification?
Yes
No, but I AM willing and able to obtain it within 45 days of my start date
No, and I am NOT willing or able to obtain it within 45 days of my start date
12
Do you have an Emergency Medical Dispatch (EMD) certification?
Yes
No
13
Do you have an Emergency Fire Dispatch (EFD) certification?
Yes
No, but I AM willing and able to obtain it within 6 months of my hire date
No, and I am NOT willing or able to obtain it within 6 months of my start date
14
Do you have an Emergency Police Dispatch (EPD) certification?
Yes
No, but I AM willing and able to obtain it within 6 months of my start date
No, and I am NOT willing or able to obtain it within 6 months of my start date
15
Do you have a Division of Criminal Information (DCI) certification?
Yes
No, but I AM willing and able to obtain it within 45 days of my start date
No, and I am NOT willing or able to obtain it within 45 days of my start date
16
Do you have a National Crime Information Center (NCIC) certification?
Yes
No, but I AM willing and able to obtain it within 45 days of my start date
No, and I am NOT willing or able to obtain it within 45 days of my start date
17
Do you have an Emergency Telecommunicator Certification?
Yes
No
18
Do you have a North Carolina Emergency Telecommunicator and/or General Instructor Certificate?
Yes
No
19
Have you included and/or uploaded your certification information to the application?
Yes
No
Required Question