Campus Pride Jobs

Description We are offering a contract to permanent position opportunity for a Business Systems Analyst with a focus on customer service and technical support. The role will be fully remote, and the successful candidate can be located anywhere, with a commitment to support Eastern Standard Time.

Responsibilities:

• Accurately and efficiently process customer credit applications

• Maintain precise customer credit records

• Resolve customer inquiries in a timely and efficient manner

• Monitor customer accounts and take appropriate action when necessary

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT

• Troubleshoot and analyze to determine root cause of issues

• Develop business processes and solutions to ensure quality, cost effectiveness, and timeliness of customer service

• Coordinate with IT, other teams, and vendors as needed to communicate issues and devise and implement long term remedies

• Provide ongoing user support for ad hoc questions, inquiries, and service requests

• Provide timely and accurate reporting/data on inventory productivity, user activity, and system performance on a regular and/or as requested basis

• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting

• Resolve medium moderately complex production issues by performing initial triage for severity and business impact of system/application failures

• Develop system support processes with IT, coordinate daily to resolve production support issues including application failures and user errors, document, track and report all system support activities. Requirements • Demonstrated proficiency in Customer Service

• Proven experience in Documentation and Reporting

• Proficiency in Microsoft Excel including Pivot Table functions

• Experience in providing Technical Support

• Knowledge and understanding of Compliance regulations and standards

• Familiarity with Planning Processes and Hiring Processes

• Proficiency with 'About Time' software

• Understanding of Security protocols and procedures

• Experience working with Vendors and managing vendor relationships

• Knowledge of Check Processing procedures

• Ability to Troubleshoot system issues effectively

• Proven track record of improving Productivity

• Experience with Financial Notes and related documentation

• Familiarity with Configuration Management and Change Management processes

• Understanding of Commision Functions and Business Process Functions

• Experience in creating Business Requirement Documents

• Knowledge of Computer Hardware basics

• Experience with system Enhancement processes

• Familiarity with the implementation and management of Bonus Programs

• Proficiency in Ad Hoc Reporting Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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