Job Information
Commonwealth of Pennsylvania Clerical Assistant 3 in Duquesne, Pennsylvania
Reference #: 4408920 THE POSITION Are you a reliable, trustworthy, and hard-working administrative professional? The Department of Labor & Industry is seeking a detail-oriented Clerical Assistant 3 with exceptional work ethic to join our team. This position gives you the opportunity to investigate inquiries, process benefit payment requests, and much more. Join us to make your career aspirations a reality!
DESCRIPTION OF WORK
As a Clerical Assistant 3, you will be performing technical work by analyzing cases and accurately completing a wide variety of transactions to establish and adjust overpayments, recover overpaid monies, manage child support intercept (CSI), and make necessary adjustments to claims with various program types. You will have the opportunity to identify procedural problems based on the nature and/or quantity of inquiries and report findings and possible solutions to supervisor and/or manager. Communication is a key aspect of this position as you will be corresponding with claimants, employers, UC Service Centers, Office of UC Tax Services, and other departmental agencies and interested parties while abiding by our disclosure guidelines and being sensitive to the privacy of our customers.
Interested in learning more? Additional details regarding this position can be found in the
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours may vary depending on operational needs. Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Duquesne. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Other Requirements: You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements will eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including ll supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.