Job Information
NCR Atleos Engineering Systems Support Specialist in DUNDEE, United Kingdom
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Salary: £32,000 - £40,000 DOE
Key areas of responsibility:
Under the guidance of the Engineering Systems Lead but with significant autonomy
Support the Engineering global teams by resolving MCAD user issues involving applications such as Creo, SolidWorks, ANSYS, RecurDyn, Design Profit, and others
Create application installer packages and installation documentation
Log issues and resolutions and provide management information when requested
Provide support for Windchill PDMLink e.g., context permissions, adding new users, check-in failures, Creo start-up issues, corrupt caches, workspace management, browser issues, performance monitoring, standardisation, configuration files, and best practices
Update training material and provide training for new and existing users
Resolve any user issues with the Windchill PDMLink/Dassault Integration
Identify any improvements or enhancements, provide training and detailed documentation on how the integration functions
SolidWorks file archiving and repository management
Liaise with IT department on the following activities:
Create new IT requests in ServiceNow and track/manage to ensure they are actioned properly
Work with IT and software application vendors on resolving security risks
Creating/updating architecture specs (PowerPoint)
Manage PC Refresh for user base
Update license files
Required skills and experience:
5+ years experience in system administration, IT Support or similar role.
Windows 2016/2019 Server Administration
Excellent technical communication skills
Experience in basic Linux administration
Have a sense of urgency with the ability to multi-task
Enthusiastic and self-motivated with ability to take initiative and work independently
Detail oriented
Ability to work effectively in a team environment
Desired experience:
Mechanical Engineering qualification or equivalent experience
Experience using PTCs Creo Mechanical CAD tools and Windchill PDMLink
Project Management skills
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.