Job Information
LegalShield Customer Care Consultant in Duncan, Oklahoma
This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3219351
The Customer Care Consultant insures internal and external customers receive excellent service by answering questions, resolving problems, and processing requests via telephone, chat and/or email.
Under close supervision, an incumbent in this position will perform a variety of customer service duties to assist members and coworkers in solving a variety of problems which could have a significant impact on their personal or professional life. The ability to effectively communicate will be critical in building rapport to best understand the customers needs and come to a resolution ensuring customer satisfaction while adhering to PPLSIs policies.This position is an excellent opportunity to learn all PPLSIs products, services and work with all lines of business in support of resolutions in servicing our customers.
Service Expectations
- Respond to calls, emails and/or chats from members, coworkers, or other internal/external customers
{=html} <!-- --> - Be an advocate for our customers and be an empathetic problem-solver in all customer interactions.
{=html} <!-- --> - Answering the phone, email and/or chat in a timely, welcoming, and professional manner
First Call Resolution
- Obtain all information and update the membership timely and accurately
{=html} <!-- --> - Accurately educate members on their benefits and answer member inquiries within the company guidelines
{=html} <!-- --> - Provide all information necessary preventing the member from having to follow-up regarding the same questions and/or concerns