Campus Pride Jobs

Operational Lead - Duluth Job Locations US-MN-Duluth | US-MN-Duluth ID 2024-6713 Category Phlebotomy Work Location Type Physical Type Regular Full-Time Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community. Responsibilities Summary: This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation. Schedule: Flexible schedule with rotating weekends. Job Responsibilities: Provides daily supervision of a collections site Ensures all donor collections processes are performed per SOP Manages donor flow and trouble shoot donor scheduling issues Addresses customer service issues and initiate service recovery Maintains proper stock levels of supplies at collections site Communicates pertinent information to collections staff at site daily Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management Performs collections procedures to maintain efficiency at operation Performs whole blood, special, and automation collections in accordance with applicable policies and procedures Follows safety procedures Provides excellent customer service to donors, patients, and sponsors Provides coaching to collections staff at site Addresses any policy/SOP deviations observed with collections staff Assists with venipuncture adjustments Attends meetings and training sessions as scheduled Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan Qualifications Education: High School Diploma or equivalent and specialized training beyond High School (phlebotomy, medical assistant, EMT) or other post-secondary program Prefer medical or health care academic program or coursework Experience: Two and one half (2.5) years of total experience in health care or customer service Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment Other: Phlebotomy, Medical Assistant Certificate or EMT preferred Valid Driver's license Excellent communication skills, both verbal and written 6 month experience in a lead or supervisor role preferred Teamwork and working with others High level of problem solving/ critical thinking skills Intermediate computer skills Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human re ource department at 651-332-7000, Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.