Job Information
IBM Intern Content Designer - Technical Writer in Dublin, Ireland
Introduction
We are looking for talented Content Designers (Technical Writers) to help make a meaningful impact on how our clients use our products by delivering a delightful content experience. You'll do this by participating in design research to understand user needs to frame content proposals that best support users at the right time and in the right context. You'll design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and other characteristics of quality information. The team you'll be joining is part of the worldwide Software design organization - a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers make more informed and data-driven decisions about how to manage their business and services.
Your Role and Responsibilities
Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management
Propose product design and process improvements, coordinate, and execute content development and user experience strategy.
Evaluate content requests and work with stakeholders, such as Product Owners, Engineering, Marketing, and Design, to understand the business problem, goals, and outcomes.
Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
Deliver clear, inclusive, accessible, and translated content for a global audience adhering to content design practices
Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.
Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story.
Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our customers.
This internship lasts for 12 months and starts in January 2025.
Required Technical and Professional Expertise
Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability
Modeling and formatting content into viable, feasible, and desirable solutions.
Proven experience simplifying complex content for users.
Researching and studying a subject and its context to inform content.
Demonstrated ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
Can define and apply consistent voice and tone throughout a content journey.
Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
Experience with Content Management Systems
Experience documenting detailed technical content such as APIs and SDKs.
Foundational understanding of UX design and design research.
Proven communication skills (written and verbal).
Samples of previous work welcomed
An awesome and positive attitude.
Preferred Technical and Professional Expertise
Experience working in an agile, squad-based, continuous delivery development model.
Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
Experience with video creation software and digital adoption platforms, such as Camtasia and Walkme.
Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.