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In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities:Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

Microsoft Technical Specialist Managers build, develop and lead teams of Technical Specialists to identify and win over the technical decision maker in the Business and IT department of our Corporate Customers.

You and your team will drive technical decisions at the customer that helps them achieve Business value with the Microsoft Platform, and thereby secure long-term sustainable growth for Microsoft.

As a Technical Specialist Manager for Modern Work & Security, you will be a key leader to helping customers embrace and succeed through digital transformation.

This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Leader

• Build and grow high performing teams through talent management, diversity and inclusion, coaching, and career development.

• Ability to attract, retain, and develop the most technical resources in the field.

• You Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.

• Deliver success through empowerment and accountability by modeling, coaching, and caring.

Scale Customer Engagements

• Enable and empower team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes, aligning goals across solution areas

• Facilitate cross-selling with various workloads.

• Orchestrate team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. You will proactively plan team resources and influences future blueprints.

Scale Through Partners

• Maximizes area-level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams).

• Raise escalations or alleviate blockers through collaboration with manager-level counterparts in cross-functional groups.

Build Strategy

• Build compete strategy, coach, and provide support to internal teams and work with local marketing teams to shape corporate domain messages.

Solution Design and Proof

• Oversee and coach team in guiding customers through digital transformation solutions and applying advanced sales methodologies, while envisioning new and innovative solutions that use Microsoft technology to meet customer needs and identifying new technical and business trends/needs serving as the voice of the customer (VOC) to Microsoft.

Technical Leadership

• Act as role model, shares ideas, insight, and strategic-technical input with internal and external communities using knowledge of Microsoft cloud solutions and their context in the competitive landscape.

Qualifications

Relevant certifications from Microsoft or competitive platforms AND technical pre-sales or technical consulting experience

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience

• OR equivalent experience.

Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Demonstrated people management experience (including leading virtual teams) preferred but not essential.

#SMCDSCareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .