Job Information
Dubai Holding Team Leader - Front Office - Jumeirah Marsa Al Arab - Residences in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Team Leader to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Ensure that all check-in details are accurately entered in the computer.
Ensure that arriving guests are registered in accordance with Company Policy and Procedure.
Ensure that rooms are sold at the best possible rate, thus maximizing hotel revenue. Maximum room occupancy and revenue is to be achieved at all times.
Endeavour to maintain high standards of the hotel with particular regard to importance of VIP's.
Ensure account instructions concerning discounts or special rates are compiled with all times and recorded correctly on the appropriate worksheets.
Ensure guests are escorted to their rooms on check-in, explaining and up-selling the Hotel's food and beverage facilities as well Spa facilities.
Ensure that all check in messages are given to the guest on arrival.
To ensure all room rates are posted correctly by completing Room Rate variance report.
To complete detailed handover of business at end and beginning of shift.
To ensure that the Guest Services Executives have balanced the day's work and reported any errors.
About you:
The ideal candidate for this position will have the following experience and qualifications:
3 years of experience within the international luxury hospitality industry of Dubai.
Any additional language will be considered as a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).
Experience working in a multi-cultural environment.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.