Job Information
Amazon Program Manager, Renewed, MENA Marketplace in Dubai, United Arab Emirates
Description
Are you passionate about e-commerce? Are you looking to join a community of professionals that support the growth of AE marketplace sellers by delighting the store's customers? Or want to solve complex business problems with a strategic impact on our customers? Amazon, one of the world's leaders in e-commerce is seeking a Program Manager (PM) to be part of shaping the future of our 3rd party marketplace.
The ideal candidate is someone enthusiastic about managing challenging, long term projects across multiple teams and locations. We are looking for an someone who understands the importance of compelling business programs in creating an overall customer (seller and buyer) experience.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.
Key job responsibilities:
Identify, prioritize and execute on new opportunities to further accelerate the growth of Renewed Program as well as drive process improvements.
Develop in-depth understanding of processes, tools, data, and teams involved in the Renewed Business Program (domestically and internationally).
Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analysis.
Set up performance management mechanisms and track potential Sellers with interest to pilot initiatives.
Connect with key stakeholders regularly to review customer / seller / business metrics while setting up processes to ensure goals are met.
Operate autonomously; drive forecasts, and handle escalations.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
Basic Qualifications
- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
Preferred Qualifications
- 3+ years of inside sales experience