Job Information
Dubai Holding Housekeeping - Assistant Manager - Al Qasr (National Talent) in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for an Assistant Manager – Housekeeping to join team at Jumeirah Al Qasr . The Assistant Manager will assist the Housekeeping Manager in smooth and efficient operation of the housekeeping department, ensuring maximum Guest satisfaction and adhering to the standards required by the hotel and assist in the planning process. The main duties and responsibilities of this role are:
Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards, including punctual reporting and correct uniform wear.
Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.
Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.
Conducts regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.
Handles guest complaints according to customer feedback SOPs and reports all issues to the Director Housekeeper or Housekeeping Manager.
Assists in taking and maintaining various inventories, ensuring the availability of resources to carry out all tasks.
Ensures housekeeping staff receive necessary training, conduct evaluations, and develop training plans to enhance performance and motivation.
Ensures all colleagues understand and adhere to the property’s policies on fire, hygiene, health, and safety, and promotes an awareness of customer requirements.
Assists with administrative tasks, ensuring clear and concise records are maintained and that changes are documented appropriately.
Mediate with Front Office, Engineering, and F&B departments to ensure rooms are ready for guests, maintenance is performed as scheduled, and special needs are met.
About you:
The ideal candidate for this position will have the following experience and qualifications:
UAE National as per government requirements.
At least 3 years of experience in a similar position, preferably within a luxury international hotel
A Bachelor degree in Hospitality or another related field.
Software competencies – Microsoft Office programs
Strong customer service orientation.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.