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Global Growth and Engagement Manager - Dubai - 2406195990W

Description

Johnson & Johnson

Johnson & Johnson is recruiting Global Growth and Engagement Manager to be located in Dubai – UAE.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Job Description:

Johnson and Johnson MedTech Digital is seeking a Growth & Engagement Manager to drive growth and engagement across J&J Medtech sites in the United States or EMEA.

Reporting directly to the Growth & Engagement (G&E) Implementation & Customer Success Leader, this individual will be responsible for the successful onboarding and implementation of new digital solutions in hospitals globally.

The G&E Manager will focus on implementation, technical documentation coordination, internal and external change management, and continuous improvement activities under the scope of the G&E Leader.

Key Responsibilities

• Play a pivotal role in ensuring successful onboarding and implementation of new digital solutions in hospitals globally.

• Contribute to the end-to-end implementation processes, working closely with hospitals to understand their unique requirements, objectives, and challenges.

• Collaborate closely with regional and cross-functional partners to deliver seamless and effective implementations, fostering strong hospital relationships and driving customer satisfaction.

• Establish a strong customer journey to clarify and standardize the engagement requirements and support various operational milestones and decision making for the customer.

• Contribute to provide regular project updates to hospitals, addressing questions, concerns, and providing insights on progress and milestones.

• Partner with Project Managers and project teams to promote excellence and cross-functional collaboration.

• Coordinate with Product Management, Product Deliver and functional team (e.g. Privacy, Security, OP, trade Compliance…) to ensure adequate technical documentation is created for external and internal use.

• Support implementation at scale strategy. Contribute to creating a robust white paper / discover paper around implementation at scale strategy and models, providing relevant and cost-effective solution, while allowing space for tailoring to global and regional commercial strategies.

• Contribute to establishing a robust governance and framework to adequately pilot implementation and ensure robust accountability and oversight.

• Foster strong relationships with regional and cross-functional partners to ensure seamless and effective implementations, prioritizing customer satisfaction.

• Assist the G&E Leader in driving Change Management and Continuous Improvement initiatives to optimize organizational impact and cultivate adaptability and resilience.

Qualifications

Qualifications

Education: Bachelor’s degree in Business Administration, Marketing, Engineering or related field required.

Experience and Skills:

Required:

• Minimum 5 to 10 years of Project Management experience required

• Robust writing skills (policy, standard operating procedures, governance and white papers)

• Experience in implementing digital solutions or tools in the healthcare industry or other B to B industries

• Ability to lead and guide teams towards successful outcomes (direct or indirect influential leadership).

• Leadership experience is a must have

• Knowledge of Change Management and Continuous Improvement methodologies.

• Excellent communication and interpersonal skills, able to effectively collaborate with diverse stakeholders and build strong relationships.

• Strong organizational skills and attention to detail, ensuring that implementations are executed according to plan.

• Willingness and ability to travel as required

Preferred:

• Previous work experience working on Digital related projects (in medical space or other transferable industries)

• Proven experience with digital and software-based applications; additional experience with web based, or digital software technologies

• Experience in working with cross-functional teams with knowledge of cross-functional processes in Legal, Privacy, Compliance

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we i are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Primary Location Europe/Middle East/Africa-United Arab Emirates-Dubai-Dubai

Organization Johnson & Johnson Middle East FZ-LLC (8608)

Job Function Digital Marketing Strategy

Req ID: 2406195990W