Job Information
Dubai Holding DCM_Community Management (Portfolio 2).Senior Coordinator - Community Management in Dubai, United Arab Emirates
About Dubai Holding Community Management:
Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About the Role:
he job holder provides a high level of real estate management skills to an allocated real estate community or master community ensuring that the six areas of community management i.e., Operational, Technical, Financial, Social, Compliance and Corporate are met at every stage. The role of a Community Coordinator requires an enthusiastic and motivated team player who can juggle multiple tasks and take full accountability of certain areas of the community or master community under his/her care. The job holder reports to the Community Manager.
The main duties and responsibilities of this role:
- Operational
Responsible for day-to-day operations, administrative work, and visiting the site on a scheduled basis (daily/weekly & night/day) for particular assigned area within the community. Conduct coordinating meetings with the service providers Ensure Governing Docs, Community Rules and Guidelines are being adhered to.
- Technical
Assist in developing on Scope of Work (SOW) based on work on the ground. Ensure contractors are producing results desired and the Preventive, Reactive, Emergency, Planned Replacement Maintenance regimes are being followed. Escalate matters requiring management assistance. Track enquiries through various mediums and timely closure of the same. Log details of requests and issues into the technology systems in place. Inspect and manages OA facilities, recreational areas and equipment when needed.
- Financial
Identify procurement needs of the community and recommend improvements and cost saving strategies. Assist in the creation of Annual Budgets and assist in the management of collections. Help manage budgets to ensure financial health of the community.
- Social
Responsible for attending to customer request and issues of the particular community/master community. Ensures regular communication in place for the community with respect to updates, emergencies, and issues of health and safety. Investigate and resolves issues raised by residents, or other parties. Assist and attend Owners Committee meetings, Customer meetings and Communications. Assist in the organisation of Community Events, publish Newsletters and Website content.
- Compliance
Maintain files and records of service providers, suppliers, operations and management of the assigned project. Prepare periodic reports of the community as needed and help plan for Technical Audits, Financial Audits, Reserve Fund Study, HSEE requirements. Coordinate with relevant teams during crisis and emergencies at any/all times of incident and reporting the same to respective authorities, whilst escalating the through established policies and processes.
- Corporate
Assist the community manager in all matters of performance management and the monitoring of KPIs. Protect & enhance the Brand. Ensure continuous improvement.
About you:
The ideal candidate will have the below qualifications and experience:
Bachelor graduate or similar degree in a discipline preferably technical
Completion of RERA courses M-100
Minimum of two years’ experience in similar field.
Comprehensive understanding of the Jointly Owned Property Law & Decree 22 of 2009.
Average understanding of financial accounting and budgeting for JOPs.
Average understanding of management accounting including cost distribution and cost distribution and cost drivers
Proficiency of MS Office
About Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.