Job Information
Dubai Holding Assistant Housekeeping Manager - Jumeirah Al Qasr in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for an Assistant Housekeeping Manager to join the Housekeeping team of Jumeirah Al Qasr . The main duties and responsibilities of this role are:
Administrational:
Responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.
Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
(Follow-ups on all out of order rooms.
Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
Ensures that all equipment is well maintained and handled correctly.
Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.
Operational
Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
Liaises with the engineering department the room’s maintenance program ensuring the percentage of room are given daily for checking and remedial maintenance.
Liaises with the F&B for special needs.
Ensure Departmental Performance Plan is understood and implemented.
Qualifications & Experience:
3-years experience in a junior management role within housekeeping in a 4/5 star hotel.
Fluent in English, both oral and written
Diploma in Hotel Operations
Intermediate level - Microsoft Office applications