Job Information
HEALTHEQUITY, INC. Service Recovery Project Mgr in DRAPER, Utah
Service Recovery Project Mgr Job Locations
US-Remote
Overview
We areCONNECTING HEALTH AND WEALTH.Come be part of remarkable.
How you can make a difference HealthEquity is looking for a Project Manager, Service Recovery that will create and maintain a cross-functional service recovery plan and manage recovery projects as required. This position will need to create a collection of procedures to identify business impact and respond appropriately to disruptions in service. This will require someone that is able to quickly jump into action and coordinate a collaborative effort to provide the best experience possible for our impacted external groups and internal service teams. This individual will need to support multiple projects at once that can support a single, large client or multi-client issue.
What you'll be doing Define recovery processes and general tasks/owners to address potential business service disruptions. * Coordinate with a cross-functional team to define and assign the appropriate roles and responsibilities * Create projects and track needed deliverables for each service disruption and ensure they are completed in a timely fashion * Communicate business impacts to executive leadership and be the point person for business questions/concerns during a service disruption. * Document each disruption and what was done to address the situation. * Create and maintain reporting around the quantified business impacts of each service disruption. * Streamline the process so that it can be used by other teams and be as efficient as possible. * Work with servicing teams to determine if mitigations can be in place to help increase external satisfaction. * Able to find resolution when normal escalation paths break down. * Ability to take on highly complex issues and help breakdown communication barriers across teams * Continue to improve response procedures based on lessons learned. * Identify tools to enhance cross-functional communication and streamline processes. What you will need to be successful * BS in Business Management or equivalent. * Three or more years of experience leading projects and/or managing service delivery teams. * Experience creating and managing processes that impact multiple teams and functions. * Benefits Administration, Insurance, or Finance industry experience required. * Project management experience required. * Ability to deal with high-stress situations and quickly pivot and plan * Deadline conscious and detail-oriented * Self-driven * Organizational skills * Leadership ability #LI-Remote This is a remote position.
Salary Range
$70000.00 To $104500.00 / year
Benefits and Perks
The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: * Medical, dental, and vision * HSA contribution and match * Dependent care FSA match * Uncapped paid time off * Adventure accounts * Paid parental leave * 401(k) match * Personal and healthcare financial literacy programs * Ongoing educationand tuition assistance * Gym and fitness reimbursement * Wellness program incentives
Come be your authentic self
Why work for HealthEquity HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows America n families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. Come be your authentic... For full info follow application link.