Campus Pride Jobs

Project Advisor, Residential Energy Job Category Energy - Solar and Storage Location Draper, Utah Req. ID 213820 Job Type Full-time

Tesla participates in the E-Verify Program What to Expect Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.What You'll Do

• Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
• Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
• Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
• Manage personal calendar to ensure all follow-up commitments are met
• Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
• Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist

• Interface with internal energy departments to ensure accurate and timely action to customer requests What You'll Bring

• Bachelor's degree, experience in a fast-paced customer facing role, or equivalent

• Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion

• Strong relationship management skills and the ability to explain complex technical concepts

• Ability to function autonomously, working independent of a support staff, in a fast-paced environment
• Be resourceful; identify and utilize all available options to achieve company targets
• Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
• Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB) Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: *  Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction *  Family-building, fertility, adoption and surrogacy benefits *  Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution *  Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA *  Healthcare and Dependent Care Flexible Spending Accounts (FSA) *  LGBTQ+ care concierge services *  401(k) with... For full info follow application link.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected v eteran status, gender identity or any other factor protected by applicable federal, state or local laws.