Job Information
SPECTRAFORCE TECHNOLOGIES INC Engineering - ETO Client Services - Client Response Services in DRAPER, Utah
Job DescriptionOur team of engineers at Goldman Sachs build solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key businesses and enable a high number of large transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform clients of firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.ResponsibilitiesClient Response Services (CRS) is the internal technical support team for Goldman Sachs staff. Some of the key responsibilities as a CRS Helpdesk Agent include:Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform 'cradle to grave' ownership of all issues reported to the helpdesk by providing timely updates to end users and by constantly following up with escalation teams until the issue is resolved.Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.Maintain effective documentation by regularly reviewing and updating knowledgebase content.Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, Lync, Proofpoint), SharePoint, Mac, Unix, Voice, Mobile and others., Education: High school diploma requiredCollege degree preferred
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.