Job Information
Grant Thornton GTI - Senior associate, IT Service Delivery in Downers Grove, Illinois
About the role
Overall role purpose
In our Go Beyond network strategy 2025 our vision is to become ‘the most valued network in the profession’.
The Senior associate, IT service delivery plays a crucial role in the CORE IT Operations and Support team which supports GTIL and Member Firms on local and global contracts.
We are seeking a highly organized and detail-oriented Senior associate, IT service delivery to design, implement, and manage an organization's personal processing solutions to ensure the security of their digital assets. You will be responsible for managing access, troubleshooting, optimizing, driving automation, and assisting with security issues.
Reporting directly to the Manager Service Delivery , should have a strong commitment to safeguarding sensitive information, and experience with PC, VDI and mobile technologies.
Main responsibilities
Provide Deskside support for Tier 2 and Tier 3 incidents
Oversee the configuration and management of endpoints using Microsoft Intune
Lead the design, build, and migration efforts for Intune deployments and endpoint management solutions
Work with the Cyber and Compliance teams to implement and enforce security policies and best practices to maintain a strong security posture across endpoints
Support Cybersecurity investigation requests
Implementation of virtual desktop technologies and supporting technologies, with the strong emphasis on using Microsoft Intune for end-point management.
Onboarding of business applications
Understanding of mobile security best practices, including IdP/MFA and device hardening.
Ensure compliance as it relates to inventories, documentation and change management
Proficient in software and infrastructure troubleshooting, issue triage RCA.
Strong knowledge of Group Policy
Implement Windows Workstation design, imaging and deployment strategies for versions 10 and 11
Stay up-to-date with the latest Microsoft technologies and industry trends, recommending improvements and updates as appropriate
Person Specification
Excellent communication skills with the ability to collaborate effectively with both technical and non-technical customers.
Relates with people across levels, functions, culture, with diplomacy and tact; Builds rapport in an open, friendly, and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics.
Technology skills at a global enterprise scale:
Azure Entra
Group Policy
Microsoft Azure Virtual Desktop
Microsoft Windows 365
Microsoft Intune, Autopilot
Azure cloud infrastructure (networking, authentication, policies, etc)
Automation (e.g. provisioning, configuration changes, self-service tools, etc.)
Experience – Essential
Ability to quickly pivot as needed while working through multiple projects and competing priorities
ServiceNOW ITSM tool
Problem-solving skills, particularly regarding anticipating and solving risks/issues before they occur or become critical
Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.
Ability to be agile, respond positively to change and contribute with an innovative and global mindset.
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
About the Team
Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs).
Our headquarters are based in London and we have around 160 employees and secondees in 20 different countries. All the employees hired outside of the UK are employed by the local member firm and assigned to GTIL through a specific agreement. Through a global assignment, you will have a chance for both professional and personal development- working with colleagues around the world and developing your global network across various boundaries and time zones.