Job Information
Northern Light Health Pre-Service Representative in Dover Foxcroft, Maine
Northern Light Mayo Hospital
Department: Physician Practice Central Ops
Position is located: Medical Office Bldg- Dover Foxcroft
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: Variable
Summary:
Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. The Pre-Service Representative is responsible for the accurate and efficient pre-registration of scheduled patients by updating patient demographic and insurance information, as well as verifying all necessary requirements are in place in advance of the date of service.
Responsibilities:
• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person • Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter. Engages other departments to assist with patient questions or needs regarding financial obligations as identified in conversation • Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service • Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics • Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures • Escalates identified needs or outstanding encounters to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time start times • Verifies insurance coverage and benefits, assess
Other Information:
Competencies and Skills
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Word processing, spreadsheets, data entry, database experience and other computer related skills.
No previous experience required.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
Required High School Diploma/General Educational Development (GED)
An Associate’s degree in healthcare administration, finance, business, or related field is preferred.
Working Conditions
Prolonged periods of sitting.
Lifting, moving and loading less than 20 pounds.
Position Pre-Service RepresentativeLocation Req ID null