Job Information
Cambridge International Systems Inc ASI and Change Manager (JDOC) in Doral, Florida
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Cambridge International Systems, Inc. has a full-time ASI and Change Manager (JDOC) opportunity available based in Doral, FL. Qualified candidates for this job must possess a current DoD Secret security clearance with the ability to obtain a TS/SCI.
We provide enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.
SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.
We have an opportunity for an MECM Systems Administrator to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES). This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.
ROLE RESPONSIBILTIES
Monitor enterprise networks, systems, and services and report abnormal behavior potentially associated with outages, degradations, or hazardous conditions.
Coordinate and direct appropriate teams utilizing call rosters, org charts, plans and procedures in response to any operational events.
Ensure all information inclusive of operational risk is fully articulated to the JDOC Battle Captain to facilitate the decision-making process.
Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.
Maintain full situational awareness throughout the execution of ASIs that impact, or have the potential, to adversely impact IT enterprise operations.
Track enterprise operations activities to facilitate the dissemination of information and to inform decision making processes.
Maintain 24/7/365 situational awareness and publish Communications Status (COMSTAT) documentation and reports as required.
Provide technical, information collection, and dissemination support for the daily JDOC standup briefings.
Document all non-priority requests/incidents for delivery to service desk management staff during regular working hours.
Work closely with the Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations following a Major Incident or Problem.
Work closely with the Change Manager to conduct risk assessments and coordinate the execution of Change Requests and ASI Requests.
Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities. Ensure strict adherence to process execution in accordance with the latest approved Standard Operating Procedures (SOPs) and work instructions.
Maintain an understanding of the mission impact and operational significance of enterprise networks, systems, and services to inform decisions and incident responses.
Performs complex administrative and analytical tasks in support of an enterprise operations environment.
Interacts regularly with customers to convey information and ensure conformance to customer requirements.
Coordinate resolution of operations related issues.
Provides daily support and updates to staff as to change request requirements, deadlines, and status.
Works with other teams to create and maintain software, hardware, and other configuration documentation (development, test, production, etc.)
Develops or modifies change request plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.
Regulates the change request process so that only approved and validated changes are implemented.
Provides guidance and attends and participates in weekly Technical and Configuration Advisory Board (TRB/CCB) meetings.
Analyzes and processes change requests (CRs) within ServiceNow to determine the impact on the overall system.
Ensure that change requests that result in configuration changes are updated in the management database (CMDB) and any relevant documentation is updated.
Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management and change management.
Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates.
Uses or recommends automated CM tools to implement CM policies and procedures.
Additional duties as required.
Required QUALIFICATIONS
Must possess an active DoD Secret security clearance with the ability to obtain a TS/SCI.
Must be proficient in using different technologies such as computers and other tools and systems pertinent to the position.
8+ years of experience performing duties as operations, systems. or technical control watch officer, 8+ years of experience utilizing a variety of network monitoring tools.
Experience working in the DoD or Federal landscape.
Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.).
Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals.
Highly organized and able to maintain structure and efficiency even in chaotic environments.
A problem-solver and able to resolve issues without granular direction.
Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape.
Experience with direct customer support for both internal and external customers.
Experience coordinating support for enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc.
BA/BS (or equivalent experience) and 4+ years of experience.
DESIred QUALIFICATIONS
ITIL v4 Foundation
TRAVEL REQUIREMENTS
In some occasions, overnight travel may be required.
PHYSICAL ENVIRONMENT AND WORKING CONDITIONS
Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements. If this position requires OCONUS travel (listed above), Vaccine Recommendations by AOR | Health.mil lists applicable current vaccination requirements by location.
Office setting:
Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.
Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
May be required to travel short distances to offices/conference rooms and buildings on site.
BENEFITS AND PERKS
Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:
Medical, dental, vision, Life/AD&D/STD/LTD insurance
401(k) matching and immediate vesting
Paid time off and holidays
Generous tuition & training assistance program
Relocation assistance
Sign-on bonuses
Referral bonuses
Performance-based bonuses
Community involvement & outreach
Wellness program
Employee Assistance Program (EAP)
Tickets at Work
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MORE ABOUT US
At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.
If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit https://cbridgeinc.com/accessibility/ for information on how to request assistance.
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