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Oshkosh Truck Corporation Senior Manager - Quality in Dodge Center, Minnesota

About McNeilus, an Oshkosh company McNeilus Truck and Manufacturing Inc. is an industry leading manufacturer of concrete mixers and refuse truck bodies. McNeilus has long been the industry standard when it comes to transporting concrete to the job site with our rear discharge mixers, as well as the Oshkosh S-Series front discharge mixer. McNeilus also produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. SUMMARY As a Senior Quality Manager you will have a key leadership role in ensuring the highest standards of quality across the entire product lifecycle. You will develop and implement a total quality management system within McNeilus that fully integrates with the Oshkosh Operating System. This position is both strategic and operational, involving the day to day quality performance within Refuse and the responsibility for the long-term approach to product quality. Additionally, you will have the opportunity to lead a team. ESSENTIAL DUTIES AND RESPONSIBILITIES Implement systems and processes in conjunction with the Oshkosh Operating System that improve quality, increase customer satisfaction, and drive down cost of poor quality Participate as a key member of the Refuse leadership team by lending guidance and counsel on the strategic direction for quality within the business unit Apply lean and continuous improvement techniques to improve operational excellence and quality; Oversee total quality for Refuse products including product quality, process improvements, supplier quality, engineering quality, and operations to resolve quality related issues and drive quality improvements; Ensure the use of best practices through the integration of technology and information systems affecting value, reliability, quality and cost of products and services; Improve processes related to new product introductions, relocation of product manufacturing, launches of new manufacturing techniques and product components and changes in technology; Engage engineering, marketing, and other functions in new product and service development activities to ensure that customer specifications are clearly identified, agreed, and implemented at early stages; Establish policies and procedures based on ISO9001 standards Partner with Commercial Global Procurement and Supply Chain team to assure quality of purchased products and services from outside suppliers; Ensure operational quality metrics are established, reviewed, and action items are being executed to drive improvement; Create processes within Refuse to ensure that product or service performance is in conformance with customers' expectations prior to market launch; Establish customer satisfaction metrics and analyze statistical data for the Refuse business unit Provide oversight on audits when required to respond to customer complaints and internal reports; Work directly with customers to identify issues, communicate findings, defining outcomes, and taking corrective actions that include preventative measures. BASIC QUALIFICATIONS Bachelor's degree in business administration or related field 8 plus years related experience PREFERRED QUALIFICATIONS Bachelor's degree in Engineering or Master's degree in Business Administration. Quality Management certification & Six Sigma certification Proven ability to create and execute an effective strategy/plan to significantly improve quality processes and product quality Strategic and tactical experience designing, building and executing scalable processes from scratch in a startup or new location, ideally in an operations intensive environment Expertise in managing world class total quality management with proven record of quality measures improvement Excellent written and verbal communication skills, including an ability to develop a consensus and drive all business units and functions to achieve quality goals Exceptional skills in: leadership,