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This position will be based out of the Henry Ford Health Corporate office at One Ford Place and will require a minimum of 3 days a week on site and at various clinical locations throughout Detroit.

GENERAL SUMMARY:

In collaboration with the HFHS Director, Quality & Safety, and local level leadership at each business unit, the manager plans, organizes and develops processes/programs to implement and sustain safety and reliability priorities across the organization. Serves as an internal consultant for safety and reliability, measurement strategies, and interpretation of associated standards and system priorities. Develops performance improvement plans with management/staff on an as needed basis. Plans, develops, and implements education and training programs to support the achievement and

sustainability of safety and reliability at HFHS. Manages broad business unit and system level, multidisciplinary projects/initiatives of a complex nature. Project work may include technical/professional analyses or may require facilitation of a large multi-disciplinary group of administrators and/or medical personnel.

This individual provides needed continuous improvement training and education and works closely with other leadership to meet education needs at all levels throughout the institution. Communicates regularly with Management and prepares reports with recommendations on specific projects and/or emerging trends. Flexibility, excellent problem solving/critical thinking skills and the ability to handle stressful situations are necessary characteristics

of the successful candidate. Individual is expected to continuously learn key content related to safety and reliability; apply new continuous improvement methodologies; and to spread key learnings/best practices throughout the system.

The manager proactively leads efforts to enhance safety and reliability by integrating human factors principles and a deep understanding of quality and safety work practices. This role is pivotal in developing and sustaining high reliability initiatives across the organization, emphasizing proactive safety measures and continuous quality improvement. The manager will drive innovative solutions to prevent errors, optimize performance, and foster a culture of safety. The manager will also develop and implement education and training programs designed to empower staff understand and apply safety and reliability principles effectively.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Works Independently with minimal or no direction. Consults with corporate/business unit leadership as appropriate.

• Comfortable and effective in interacting independently with C-Suite leaders and physician leaders.

• Independently leads and facilitates assigned initiatives, in a consulting capacity, in support of organizational improvement that will drive or have direct impact on process improvements, standardization, reduction of waste, culture change, and enhancement of patient experience and/or customer satisfaction.

• Assesses organizational performance in relation to established goals and standards; recommends new approaches, policies, and procedures to effect continuous progress toward goals and standards.

• Develops improvement action plans, quantifies the benefits, and provides leadership and mentoring to ensure implementation. Can implement the plan independently or in partnership with the appropriate champion and process owner.

• Able to independently influence the thinking and actions of directors and executives.

• Develops and provides expertise using change management tools and methods for more complex and sophisticated change initiatives to ensure successful and sustainable implementation of improvements.

• Conducts self in a professional manner demonstrating leadership skills at all times/remains calm under pressure/stressful situations.

• Provides written reports and oral updates for senior management and other leaders.

• Researches best practices to support decision-making; stays current with safety, reliability, and safety culture emerging trends.

  EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in Nursing or healthcare related field required. Master’s degree in health care field preferred.

• Minimum five (5) years hospital experience required; clinical/operational experience required.

• QI/PI lead/facilitation skills: three to five (3-5) years; Broad Business unit and System level, multidisciplinary experience. Demonstrated knowledge of QI/PI methodology.

• Evidence of ongoing continuing education in safety and reliability best practices, relevant standards, and emerging trends/priority focus areas.

• Excellent verbal and written skills.

• Experience in human factors engineering and evidenced based quality improvement initiatives preferred.

Additional Information

• Organization: Corporate Services

• Department: Safety & Reliability

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.