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GENERAL SUMMARY:

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to

provide information and resolve problems related to test requests, submission requirements, and

result status. Uses information systems to gather data and track client encounters. Depending on

site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate

competency, reliability, productivity, and compassion on a sustained basis.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Interacts with laboratory customers as a resource for test requests, submission and specimen

   requirements, supplies, results, and use of the Laboratory Information Systems.

2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in

   the areas of communication, teamwork, ownership, reliability, and sensitivity.

3. Understands and uses service recovery concepts and tools.

4. If applicable to the location, performs all Laboratory Assistant duties including specimen

   collection, with an acceptable level of competency.

5. Coordinates expedited handling of routine and special test requests, including specimen

   processing, transportation, and reporting.

   KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

6. High school graduate

7. Requires two to three years of clinical laboratory experience with a working knowledge of

   specimen collection, handling, preparation, and work flow.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus

• Department: Pathology Cytology Lab

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.