Job Information
Shinola Hotel Door Attendant in Detroit, Michigan
- Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
- Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
- Responds to inquiries and promotes the property's amenities and restaurants.
- Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
- Use empowerment to exceed associate and guest expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Points out to each guest the fire exits, usage of TV and A/C and provides ice.
- Performs other duties as assigned, requested or deemed necessary by management.
- Must be flexible to work hours between 11am-9pm.