Job Information
Robert Half Desktop Support Analyst in Detroit, Michigan
Description o Performs problem solving and assistance on various software applications, and hardware systems such as PCs, laptops, and peripheral devices for department end-users.
o Performs routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems.
o Provides technical assistance and maintenance support to departmental and end users, hands on and via telephone remotely.
o Documents the problem resolution steps performed into the call tracking system.
o Deploy hardware and software to end-users as necessary.
o Assist with hardware transport between locations as necessary. Responsible for inventory control of assigned location.
o Maintains knowledge of current technological developments/trends in area of expertise.
o May provide individual and/or group instruction and training to staff on computer hardware and software.
o Participates in projects to set new technological and service directions.
o Enters all user support issues into call tracking database, and escalates to a higher level when necessary.
o Performs miscellaneous job-related duties as assigned. Requirements Microsoft Windows 10, Active Directory, Microsoft Office Suites, Hardware and Software Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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