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Rock Family of Companies Commercial Property Administrator in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit (https://www.hudsons-detroit.com/) , Book Tower (https://www.booktowerdetroit.com/) , City Modern (https://www.citymoderndetroit.com/) , Tower City Center (https://www.towercitycenter.com/) , The Riverfront (https://www.theriverfront.com/) and the May Company Building (https://www.themaycleveland.com/) .

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers , and engage with us on Facebook (https://www.facebook.com/BedrockDetroit/) , Instagram (https://www.instagram.com/bedrockdetroit/) , Twitter (https://twitter.com/BedrockDetroit) and LinkedIn (https://www.linkedin.com/company/bedrock-real-estate-services/) .

Position Summary

The Commercial Property Administrator, reporting to a Commercial Property Manager, supports their assigned Commercial Property Management Team and the team's portfolio of commercial properties across Downtown Detroit, MI. The properties that the team supports could possibly include high-rise commercial office buildings, retail spaces, parking garages, and industrial properties. All the properties are located in Detroit's downtown urban core. This role involves supporting the processes of evaluating terms of tenants’s commercial office leases, supporting vendors that support the properties, providing industry-leading customer service to our tenants and their guests, tracking maintenance requests, and supports from an admistrative stand point tenant billing and collections.

Essential Functions

  • Manages Information with the highest level of confidentiality to the Property Administrator

  • Prepares reports, presentations, documents, and other correspondence

  • Serves as liaison to the tenants to ensure quality service

  • Coordinates tenants relation activities

  • Coordinates tenants move-ins and move-outs

  • Ensures the dissemination of information to tenants, team, building contractors, security team, etc.

  • Maintains tenant and vendor files and contact lists

  • Assists in the coordination of service contracts and prepares purchase orders

  • Receives work order requests and reports requests to the responsible team and maintains the associated logs and reports

  • Oversee and provide direction to on-site security, the day porter, and the janitorial team as needed

  • Manages work order queue

  • Prepares tenant rent letters, reconciliations, and invoices

  • Schedules meetings, reserves conference rooms, and coordinates conference calls

  • Creates tenant and vendor badges, and coordinates loading dock access requests

  • Monitors inventory and orders janitorial supplies, office supplies, and snacks

  • Ensures all tenants and vendors have valid certificates of insurance on file

  • Prepares and submits work orders and vendor logs

  • Manages shared electronic building file organization

  • Coordinates daily day porter assignments and weekend coverage schedules

  • Manages all board meetings, including the structure, time allocated for parties to present, and agendas

  • Receives and codes invoices

  • All other duties as assigned

Position Requirements

  • High school diploma or GED, or vocational degree (required)

  • Associates or bachelor’s and/or prior technical experience (preferred)

  • 1 Year of office administration experience (required)

  • 2 years of experience in high level face to face client facing roles (required)

  • Experience in commercial or residential property management or real estate leasing, or real estate (preferred)

Position Qualifications

  • Able to problem-solve at a basic level

  • Able to perform tasks within established procedures

  • Ability to concentrate and complete tasks

  • Ability to handle customer information

  • Must be organized and have strong attention to detail

  • Knowledge of “CDD” Community Development Districts is highly preferred

  • Knowledge of Real Estate is preferred

  • Exceptional interpersonal and communication skills 

  • Relates well to others, builds effective relationships, and can diffuse high-tension situations 

  • Strong multi-tasking and prioritizing abilities while being nimble 

  • Ability to work on multiple projects at once ensuring all projects are completed 

  • Demonstrated integration and strategic planning skills  

  • Acts independently 

  • Analyzes situations  

  • Attends to details and able to multitask

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

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