Job Information
TEKsystems PC Support Technician in Des Moines, Iowa
Description:
Looking for someone with an understanding of organization, communication, and customer service.
This role will maintain high levels of customer service. Interpersonal skills and the ability to collaborate are needed.
The role involves taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, and looking up warranty statuses.
Other responsibilities include reviewing hardware requests, submitting security requests for website logins, and working with business units to assist advisors with questions and needs. All tasks will involve internal information.
Soft skills are important for this role. Call center or customer service experience is a plus.
Preferably, candidates should have a 4-year degree or be working toward/close to receiving a degree.
Call volumes will vary, ranging from 15-30 calls per day, with some days being busier than others.
Info:
In this role, the candidate will work closely with advisors and requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of customer service by answering business partners’ calls, emails, and requests is crucial. While technical aptitude is beneficial, the focus is on organization, communication, and customer service.
Technologies utilized in this role include:
ServiceNow
Azure
Office 365 (including SharePoint and Teams)
Active Directory
Multifactor Authentication (MFA)
Windows
VPN (Zscaler and Pulse Secure)
Virtual Desktop Interface (VDI)
Citrix Desktop Director
PureCloud (for taking calls)
Hardware support for laptops and desktops
Walk-up support and meeting room support when in rotation
Must Haves:
Relevant internship or professional experience in IT customer service, IT support, or IT troubleshooting roles.
Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills.
Ability to maintain accuracy and confidentiality.
Strong problem-solving and big-picture/conceptual skills.
Ability to work with people at all levels and demonstrate the ability to understand and embrace change.
Skills:
PC Technician
Hardware support
Customer support
Phone support
Troubleshooting
Active Directory
Customer service
Help desk support
AV/Meeting Room Support
Top Skills Details:
PC Technician
Hardware support
Customer support
Phone support
Additional Skills & Qualifications:
Strong customer service skills
Team player mentality
Patience and problem-solving skills
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.