Job Information
TEKsystems PC Support Technician in Des Moines, Iowa
Description:
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses
Other hardware, reviewing requests, submitting security requests for logins to website
-In house training on systems and business knowledge will be provided.
-Training turnaround is 1 month.
=-Soft skills important here. Call Center or Customer Service experience is a plus.
-Prefer someone with a 4-year degree or working toward/close to receiving a degree.
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room when in that rotation.
a. Must Haves
i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills • Must be able to maintain accuracy and confidentiality • Possess strong problem-solving and big-picture/conceptual skills • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
The total number of employees with this team is 40. This person will interact with other departments as well from time to time.
Skills:
PC Technician, hardware support, customer support, phone support, Troubleshooting, Active directory, Customer service, Help desk support
Top Skills Details:
PC Technician,hardware support,customer support,phone support
Additional Skills & Qualifications:
Strong customer service skills. Team player mentality. Patience and problem solving skills.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.