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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Our Technical Project Manager III will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Herndon, VA or Denver, CO. The will require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

Location

Work Location: Herndon, VA or Denver, CO

The Main Responsibilities

• Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, reschedules, working with off-net carriers)

• Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, MOP review

• Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance

• Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work

• Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.

• Conduct fiber and equipment activities and testing with customer

• Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations

• Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support

• Research and evaluate project risk – utilize decision making authority to determines solutions for managing the risk

• Review and interpret customer expectations in order to manage customer relationship

• Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics

• Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams

• Act as an advocate for customer maintenance requirements

• Participate in customer presentations

• Interface closely with Program Offices, Service Managers and Property Management

#CFJFED

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What We Look For in a Candidate

• Minimum of 5+ years’ experience with long-haul and metro transport networks, next-generation DWDM wavelength systems

• Broad experience with various vendor platforms for optical networks – Ciena, Cisco, Lucent, Tellabs, Fujitsu

• Circuit level troubleshooting experience

• Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation

• Demonstrated ability to perform project planning and implementation, develop technical documentation and procedure

• Prior NOC experience is preferred

• Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers

• Ability to relate technical issues to management and Gov’t personnel

• Previous experience with Gov’t networks and customers. The ability to interface in a professional manner with management and customers is essential

• Website management skills to create content, post documentation

• Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills, and able to multitask across multiple issues concurrently

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience

• Candidate must possess active security clearance

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$88,980 - $118,630 in these states: CO

$93,210 - $124,280 in these states: VA

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here (https://centurylinkbenefits.com/) .

Requisition #: 335209

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

88980

Salary Max :

124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

12/18/2024