Campus Pride Jobs

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) Provides support to end-users for PC Hardware, operating systems, software applications, peripherals, and communication devices. Recommends system modifications to reduce user problems. Typically resolves basic problems. DUTIES & RESPONSIBILITIES: ESSENTIAL: Responds to users request for assistance by initiating and updating database of incident report tickets; tracking open ticket activity and insuring timely resolution per Service Level Agreement (SLAs). Analyzes, diagnoses, and resolves incidents associated with passwords, software, and department business operations using defined procedures and polic Installs software for users, troubleshoots error messages, and other problems associated with software and provides assistance with usage of the application. Analyzes, diagnoses, and resolves incidents associated with computer hardware, LAN/WAN systems and security, using defined procedures and policies. Escalates incidents to appropriate IT support groups when necessary. Updates and maintains knowledge database with resolutions to issues encountered. Ensures the knowledge base is maintained in a communication style that allows the users easy review for self-support trouble shooting.

OTHER: All job-related duties as assigned. WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues. QUALIFICATIONS: Associates Degree in Computer Support or related field A minimum of one year experience in all phases of computer operations, data entry and data control KNOWLEDGE, SKILLS & ABILTIES Proficiency in computer hardware, operating systems, and procedures Proficiency in PC operating systems (Windows XP and Windows 7) and network operating systems Proficient with Microsoft Office Suite Proficiency in IT infrastructure components: PCs, laptops, tablets, Smart phone, peripherals, printers, networks, telephony and security Proficiency in ITIL Ability to communicate effectively, orally and in writing Ability to use sound judgment and maintain confidentiality. Ability to take initiative to identify problems and recommend workable solutions Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail Ability to work a flexible work schedule, on-call 24/7, or at any location Ability to gain and maintain technical knowledge in a rapidly changing technology environment OR An equivalent combination of education, experience, knowledge, skills, abilities. CAREER MAP Based on job performance, experience, education and position availability the next step on the career map for this position may be: Technical Support Analyst We are considering all applications for this position up until the position close date of 9/6/2024. For consideration, please be sure to apply before the posting end date. RTD provides equal employment opportunities to all employees and applicants for employm nt without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances. For a full statement of RTD's Equal Employment Opportunity (EEO) policy, or for information on filing an EEO complaint, please select the applicable link below: Pay Range: $54,858.00 - $77,487.75 Annual RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/ EEO%20Policy%20Statement-%20UPDATED.pdf ] RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidates relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity