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Jack Henry & Associates, Inc. IPay Call Center Representatives (CCC) in Denver, Colorado

Description & RequirementsAt Jack Henry & Associates, we deliver technology solutions that aredigitally transforming and empowering community banks and credit unions toprovide enhanced and streamlined user experiences to their customers andmembers. Our best-in-class products are just the start as we lay thegroundwork for the future of digital banking and payments. We hope you'lljoin us. We can't do it without you.The iPay Solutions Contact Center Product Support Representatives areresponsible for providing unparalleled customer service with inbound phone andchat support to bill pay website/mobile application subscribers for all ofour financial institutions. You will support customer education, sitenavigation, problem resolution, basic technical support, and ticketingrequests. The calls or chats will primarily be from individual subscribers butcould also be from financial institution representative as well. This is afirst call/chat resolution position that requires an individual to definethe subscriber's issue while using available resources to efficientlytroubleshoot and resolve.If you are within 30 miles of the Monett, MO, Springfield, MO orElizabethtown, KY offices this position will be based in office. However,if you are located elsewhere throughout the U.S. this will be a remoteopportunWhat you'll be responsible for:Providing timely product support by assessing, researching and/orresolving the issue in a single resolution.Maintaining a strong level of professionalism working to establish a positiverapport with every customer via call, chat, or case and using requiredsecurity protocol to verify customer information.Documenting product issues and enhancements escalating information toleadership and complex customer inquiries or system issues for resolution tothe appropriate recipient.Assisting customer with new account set up and performing maintenance forexisting accounts.Maintaining expected call center metrics.May perform other job duties as assigned.What you'll need to have:Minimum 1 year of customer service experience. (customer facing OR phonecustomer support)Must have the ability to communicate clearly and understandably.Must be able to work an assigned shift. Please note there is no flexibility orchanges to this shift after it is accepted. Shift would be between the hoursof 9am-10pm ET, Monday - Friday. An 8 hour shift will be confirmed if a joboffer is extended.Must be able to work a training schedule for first 7 weeks from 8:30am -5:00pm ET, Monday - Friday.Candidates will need to acquire (at their own cost) the following speedsto maintain a work from home status (Hybrid or full time remote).20 mbps download speed5 mbps upload speed*What would be nice for you to have:Call Center experience.Ability to be calm, courteous and communicate clearly when assistingcustomers.Bilingual abilities are a plus.If you got this far, we hope you're feeling excited about thisopportunity. Even if you don't feel you meet every single requirement onthis posting, we still encourage you to apply. We're eager to meetmotivated people who align with Jack Henry's mission and can contribute toour company in a variety of ways.Why Jack Henry?At Jack Henry, we pride ourselves through our motto of, "Do the rightthing, do whatever it takes, and have fun." We recognize the value ofour associates and believe much of our company's strength and successdepends on their well-being. We demonstrate our commitment by offeringoutstanding benefit programs to ensure the physical, mental & financialwellbeing of our people is always met.Culture of CommitmentAsk our associates why they love Jack Henry, and many will tell you it isbecause our culture is exceptional. We do great things together. Rising tomeet challenges and seeking opportunities is part of who we are as anorganization. Our culture has helped us stay strong through challenging timesand we credit our dedicated associates for our success. Visit our CorporateResponsibility site to learn more about o

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