Job Information
Insignia Technology Services Helpdesk Technician 16473240 in Denver, Colorado
"Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com.
Team (Project) Introduction The Department of Veterans Affairs (VA) Help Desk in Colorado provides the Veterans Benefits Administration with essential data and services necessary to supporting our nations Veterans. The CST2SS team is a highly dedicated and motivated team of IT Professionals responsible for ensuring these essential services are available and operating at optimum levels of performance necessary for the VA to achieve its mission.
9th Way Insignia is looking for a Helpdesk Technician to join the VA Help Desk team.
Professional Level The Helpdesk Technician role aligns as an Associate professional level within 9th Way Insignia. An Associate has entry to mid-level experience in the field. Associates are expected to have good writing, communication and listening skills. Good critical thinking and problem-solving skills are essential for implementation and support. Associates typically perform job duties under the supervision of a team lead or manager.
Functional Job (LCAT) Information: Not Applicable
Responsibilities
Respond and resolve customer requests by providing fast, efficient, and friendly customer service Utilize ticket management system to enter, document, track, resolve, and close user ticket issues Manage time and workload to meet predetermined service levels Create and maintain a central repository for technical advice and solutions Perform appropriate diagnostics and interact with technicians (Tier 2 & Tier 3) across multiple disciplines Provide technical support with proficiency with Windows Operating Systems (OS) to troubleshoot and resolve issues Communicate technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support Support multiple clients on-site and remote through customer service professionalism and insight Troubleshoot network and connectivity issues, locating Internet Protocol (IP) or Transmission Control Protocol (TCP)/IP addresses, identifying physical and virtual server issues, and supporting remote customers Perform other related duties as assigned
Requirements
High School Diploma Ability to obtain and maintain a Moderate Risk Background Clearance Minimum Background Investigation (MBI) Must be authorized to work for any employer in the US Previous experience working on a Help Desk
Preferred/Desired
Current VA Clearance Active Moderate Risk Background Clearance Minimum Background Investigation (MBI) or equivalent Prior work experience with the Department of Veterans Affairs (VA)
Salary Range The salary range for this position is $36,765.00 to $45,000.00.
9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary.
Clearance, background investigation Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Location This position is in the Denver HAC office located at 3773 Cherry Creek N Drive, Denver, CO 80209
9th Way Insignia reserves the right to adjust work location based upon mission requirements.
Benefits Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, PTO, paid holidays, 401(k), FSA, HSA, and resources such as Employee Assistance Program (EAP) and Traveling Assistance. Company-paid benefits such as Telehealth, STD and LTD disa ility plans, and basic life A&
Legal We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service