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The Office of Academic Advising (OAA) provides academic advising support to undergraduate students and faculty advisors through one-on-one meetings, classroom visits, and group workshops and training. OAA supports academic recovery (probation) students, students exploring their major options, incoming transfer students, and students who have received Daniels Fund awards and Denver Scholarship Foundation awards. OAA supports the DU Academic Advising Model by leading central communications to department chairs, more than 300 faculty advisors, and more than 15 staff advisors and through quarterly meetings. OAA works closely with the Director of Faculty Advising to support the unique needs of department chairs.

Housed within Academic Affairs, the Office of Student Success, of which Academic Advising is a part, promotes academic excellence, engagement, and student thriving by empowering students to make the most of their experience at the University of Denver. Academic Affairs collaborates with the schools, divisions, academic departments, the faculty, and student life to develop programs, curricula, and experiences that support, inspire, and challenge students. Our Student Success work is defined by our mission to advance a university-wide culture of holistic student thriving by developing and promoting best practices in student success and advising; driving data-informed decision-making processes and providing meaningful outreach to students that is both responsive and proactive.

As an educational and research community, DU values curiosity, intellectual freedom, inclusive excellence, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/ affirmative action employer.

Position Summary

This position works closely with the Executive Director of Academic Advising to oversee the day-to-day operations of the Office of Academic Advising (OAA), including personnel management, implementation of strategic programming, policies, and procedures. This position supports assessment reporting at the direction of the Executive Director. This position is the primary administrative support for the Academic Standards Committee, overseeing the outreach plan for each case.

Essential Functions

Advising Leadership and Management

• Responsible for implementing appropriate office processes and practices to support and inform a proactive advising model.
• Actively serving as part of OAA leadership and, subsequently, engaging in discussions related to office advancement, office planning and prioritization, office personnel management, and OAA staff development. Will serve as a proxy for Executive Director when needed.
• Overseeing and ensuring the timely and accurate execution of administrative processes, including completion of administrative paperwork, entry, and update of Banner/Inspire advising records within FERPA guidelines, data integration, response, and coordination of faculty alerts, and strategic student outreach.
• Provide administrative support for the Academic Standards Committee, overseeing the outreach plan for each case.
• Coordinating and/or supporting the direction of the academic advising components of New Student Orientation programming. Academic Advising Supervision

Provide developmental, ongoing, and supportive supervision to professional staff academic advisors which include oversight of the hiring, training & development, supervision and evaluation, and establishment of performance goals

Program Evaluation

• Support the development and implementation of an appropriate office assessment cycle.

• Suggest adjustments to programs, practices, policies as a r sult of assessment findings. Case Management and Crisis Management

• Intervene and problem-solve with student crisis situations and parent and family conflict resolution when issues arise regarding academic standing, academic progress, and staff advising issues. Data-Informed Practice

• Regularly use student success technology system for the purposes of identifying students at risk.

• Serve on the Academic Rapid Response Team (ARRT). Advising Model Support

• Build supportive relationships with academic deans, chairs, faculty, instructors, and student affairs-related departments.

• Participate in cross-departmental workgroups, committees, and task forces while pursuing departmental initiatives and goals, including initiatives related to diversity and inclusion, and other student persistence and completion efforts.
• In cooperation with staff and faculty, develop trainings and resources for staff and faculty advisors across campus
• Assist the Executive Director with university-wide faculty and staff training.

• Manage and oversee the professional development for the department and streamline communication for Staff Academic Advisors across campus. Other duties as assigned

• Assist with special projects; provide professional and technical