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GENERAL PURPOSE OF THE JOB Describe the primary purpose or scope of the job. What must be accomplished and why is it performed. The Epic Analyst III role emphasizes building functionality within the Epic environment to enhance user experience and tool usage, ultimately improving patient care within the DaVita community. Ideal candidates are proactive, resourceful, and ready to manage projects from start to finish. This position involves collaboration with product architects, trainers, and various stakeholders, requiring expertise to guide best practices, define build requirements, and support training and implementation efforts. Responsibilities include building and maintaining the Epic system, addressing defects, executing Epic upgrades, and providing on-site customer support when necessary. The candidate should leverage their knowledge to solve problems, make data-driven decisions, and mentor junior analysts, thriving in a fast-paced, primarily remote environment. About the Epic CKD Team: DaVita Physicians Solutions partners with Epic to deliver CKD EHR solutions to nephrology practices, enhancing user satisfaction, supporting value-based care, and improving patient outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions.

% OF TIME 1. Upgrade, enhancement, and special projects work * Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update. * Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices. * Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses * Work with end users and SMEs to understand enhancement and optimization requests * Research, design, build, and testing of workflows and enhancements Documenting and migrating build 40% 2. Implementation support * Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation * Support users and training team with build fixes and responding to questions about workflow design * Implementation support for new practices and new modules * Documenting and migrating build * Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows * Engaging with third parties to define, build, test, and troubleshoot integrated workflows 30% 3. Incident and request resolution * Monitor ServiceNow for incidents and requests assigned to team * Follow-up with requesters as needed for additional information * Update status and document notes and resolution * Manage team-owned workqueues and error logs * Some on-call responsibilities for urgent issues * Management of workqueues and error queues * Documenting and migrating build 20% 4. Other duties as assigned. * Mentoring and training of other Epic team members 10% Total Allocation of Time 100%

Job Title: Epic Analyst III Date: 8/21/2024 Department: Ambulatory Reports to (title): Clinical Application Manager Does this position have Direct Reports?

Yes No

EDUCATION AND EXPERIENCE Select the level of experience and education typically required to accomplish this job.

0 to 2 years High School Diploma 2 to 4 years Vocational/Technical School Certificate Degree 4 to 6 years Associate's Degree or Apprenticeship 6 to 8 years Bachelor's Degree 8 to 10 years Master's Degree 10+ years Doctoral Degree

SPECIALIZED EXPER ENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Describe any specific or preferred education and experience criteria (i.e. Bachelor's Degree preferred or Management experience required)

Bachelor's Degree Master's Degree Required Preferred Required Preferred

Knowledge and experience in the following areas: * Epic Community Connect * Project scoping and management * Developing and implementing patient engagement strategy through technology Required Preferred Proficiency with the following tools: * Epic tools such as Nova and Sherlock * Product/Project Management tools such as Asana, Product Board,