Job Information
HEALTH AND HUMAN SERVICES COMMISSION Clerk II Switchboard in Denton, Texas
Job/Position DescriptionClerk IICome work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers{target="blank"}The state of Texas offers many benefits{target="blank"} to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program{target="blank"}, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits{target="blank"}, a lifetime monthly retirement annuity{target="blank"}as well as 401(k) and 457 Programs{target="blank"} under the Employees Retirement System of Texas. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!This position is available for Morning, Evening and Night shifts.The Clerk II / Switchboard Operator for the Denton State Supported Living Center uses (VOIP) Voiceover Internet Protocol switchboard. Operates the switchboard and connect callers to the appropriate person. Uses a band mobile radio. Relay and route written and verbal messages. Monitor alarm systems in order to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).Meets and Greets visitors and announce when visitors arrive. The Switchboard Operator is capable of handling high volume of calls on a multi-line phone system. The Switchboard Operator answer and place calls fast pace environment and relay important information. Switchboard Operator handles outgoing, interoffice or incoming calls. The external calls placed may be local and/or long distance.The Switchboard Operator Communicates with facility personnel including Transportation, Security, Maintenance and Campus Administration by band mobile radios. The Switchboard acts as the Command Center for communicating information and relaying emergency information/instructions campus wide. Monitors and responds to signals received from fire annunciator panel. Exhibits a thorough knowledge of facility emergency departmental procedures and is able to form proper interpretation and communicate instructions. Works under moderate supervision with minimal latitude for the use of initiative and independent judgment.Rotating schedules are common in healthcare and is required for this position.Perform receptionist functions as needed. Maintain professionalism at all times. Inform the supervisor of any unusual calls and unusual behavior by visitors https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=607658 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.