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Nationwide Children's Hospital Ambulatory Patient Access Representative - Lewis Center CTH in Delaware, Ohio

Ambulatory Patient Access Representative- Lewis Center Close to Home

Responsible for greeting and registering patients, answering telephone calls, scheduling appointments and pulling and filing medical charts when indicated. Demonstrates competence defined in Ambulatory Registration Specialist responsibilities in providing age-appropriate care and service to patients from the age of birth to 21 years, and selected adults.


This position will be Monday - Friday, 1:00pm - 6:30pm registering Clinical therapies, US, and Clinics on the second floor


Lewis Center CTH, ED, Lab, Specialty Clinics, BH

7853 Pacer Drive

Delaware, Ohio 43015

United States

Why Nationwide Children’s Hospital

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud

  • Interviews and registers patients in registration areas that report up through Patient Access.

  • Obtains accurate demographic, insurance, and physician information on registrations.

  • Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.

  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.

  • Answer internal and external phone calls maintaining patient confidentiality.

  • Perform pre-certification/pre-authorization process if required for clinic visit.

  • Help patients and families fill out Healthy Start applications or inform patients and families about the Healthy Start program and direct them to theappropriate resource to help them apply.

  • Make appointments/referrals for PCC and Specialty clinics as instructed by physician.

  • Performs other related duties as assigned.

  • Do initial TB screening for all patients.

  • Perform vital signs (temperature, weight, height and BP) as directed by physician/nurse (when indicated and appropriately trained).

What Are We Looking For?

To fulfill this role successfully, you must possess these minimum qualifications and experience:

  • High School graduate, Associate Degree preferred.

  • Knowledge of filing, PC operation, Lab and Radiology order entry and office skills.

  • One year previous health care clinical experience preferred but not required.

  • Must be able to answer multiple telephone lines, file documents, pull medical charts and operate PC.

  • Excellent Customer Service Skills.

  • Ability to adapt to change positively in work flow and process.

  • Must have Ohio driver's license and be able to drive to and from all the Close to Home Physician Care Centers, as staffing needs change.

Minimum Physical Requirements:

  • Sitting Constantly (67-100%)

  • Talking on phone/in person Constantly (67-100%)

  • Typing on keyboard Constantly (67-100%)

  • Standing/walking/reaching/bending Occasionally (0-33%)

EOE M/F/Disability/Vet

Requisition ID: 2020-25694

External Company Name: Nationwide Children's Hospital

External Company URL: