Job Information
GE Healthcare Field Engineer 1- Columbus/Dayton, OH in Dayton, Ohio
Job Description Summary
Job Description
Roles and Responsibilities:
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities
Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Working with experienced field engineers on managing vendors] service delivery processes in compliance with GE Healthcare policies.
Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Ability to answer service calls independently without assistance within 1 year of employment
Qualifications/Requirements
Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelors degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment Preferred
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience as a GEHC field service intern
Change agent and process oriented.
Ability to show self-initiative and motivation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
GPA of 2.75 or higher
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No